Frequently Asked Questions (FAQs)

Welcome to Tanusha Jewels! Here you'll find answers to common questions about our jewellery, orders, shipping, customised pieces, and more. If you need further assistance, please visit our Contact Us page.

1. About Our Jewellery

Q. What kind of jewellery does Tanusha Jewels offer?

We offer a curated collection of earrings, bangles, necklaces and chains, nosepins, statement rings, and customised jewellery to complement your unique style.

Q. Do you offer customised jewellery?

Yes! We offer customised jewellery options for a more personal touch. Please check the relevant product details or contact us to discuss your requirements before placing an order.

Q. Is your jewellery suitable for sensitive skin?

We understand that comfort matters. Please check the material and care details listed on each product page. If you have specific sensitivities, contact us before ordering so we can help you check the available information.

2. Orders & Payments

Q. How can I place an order?

Browse our collections, select your favourite pieces, add them to your cart, and follow the checkout instructions to complete your purchase.

Q. Can I modify or cancel my order after placing it?

Please contact us as soon as possible if you need to change or cancel an order. Changes may not be possible once the order has been processed or dispatched.

Q. How will I know if my order is confirmed?

You should receive an order confirmation through the contact details provided at checkout, subject to successful processing.

3. Shipping & Delivery

Q. How long does order processing take?

Domestic orders are processed within 1–2 business days. International orders are processed within 2–3 business days.

Q. What are the domestic shipping options?

- Standard: 4–7 business days — free on orders of ₹399 or more; ₹99 for orders below ₹399.
- Economy: 2–3 business days — ₹199.
- Express: 1–2 business days — ₹499.

Economy and Express Delivery have no minimum order value.

Q. What are the international shipping options?

- Standard: 10–15 business days — free.
- Economy: 5–8 business days — ₹1,499.
- Express: 3–5 business days — ₹3,699.

There is no minimum order value for international orders. Customs duties or import taxes may apply depending on the destination country.

Q. How can I track my order?

Once your order has been dispatched, tracking details will be shared where available. Use the tracking information to follow your shipment.

Q. Can delivery take longer than expected?

Yes. Delivery estimates may vary due to courier operations, public holidays, weather, customs clearance, or other unforeseen circumstances.

4. Returns & Refunds

Q. Can I return or exchange my jewellery?

Returns and exchanges are subject to our Returns & Refunds Policy. Please review the policy before placing your order to understand the applicable conditions and timelines.

Q. What should I do if I receive a damaged or incorrect item?

Please contact us promptly through our Contact Us page with your order details and clear photographs of the item and packaging, if applicable. Our team will review the issue and guide you through the next steps.

5. Jewellery Care

Q. How can I take care of my jewellery?

To help maintain its appearance, keep your jewellery away from water, perfumes, cosmetics, and harsh chemicals. Store each piece in a dry place, preferably separately, and clean it gently according to its material.

6. Need More Help?

If your question isn't answered here, we'd be happy to assist you.

Visit our Contact Us page to get in touch with Tanusha Jewels.

Thank you for shopping with us! ♡