Refund policy

At Tanusha Jewels, we want you to be happy with your purchase. If you experience an issue with your order, please review our Return & Refund Policy below before contacting us.

1. Return Eligibility

  • Return requests must be raised within 3 days of delivery for domestic orders (India) or within 21 days of delivery for international orders.
  • Requests received after the applicable return window (3 days for domestic orders in India or 21 days for international orders) will not be accepted.
  • To request a return, customers must provide a continuous, unedited video of unpacking the parcel, clearly showing the package and the item received.
  • Clear photographs of the product and the issue must also be provided.
  • Claims without the required video and photographs may not be eligible for a return.
  • Items must be returned in their original condition, with their original packaging and any accessories included, where applicable.

2. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery for domestic orders (India) or within 21 days of delivery for international orders.

Please share:

  • Your order number.
  • A continuous, unedited unboxing video.
  • Clear photographs showing the product and the issue.

Our team will review the information and guide you through the next steps. Please do not send an item back before receiving return instructions from us.

3. Refund Policy

Refunds are subject to review and approval under this policy.

  • Once your return request is approved and the returned item, where required, has been received and inspected, we will notify you of the refund decision.
  • Approved refunds will be processed to the original payment method, wherever possible.
  • Refund processing and the time taken for the amount to appear in your account may vary depending on your payment provider or bank.
  • If a refund is approved, we will share the relevant confirmation with you.

For prepaid orders, approved refunds will generally be issued to the original payment method.

4. Non-Returnable Items

Items requested for return after the applicable return window (3 days for domestic orders in India or 21 days for international orders) will not be accepted.

Customised or personalised jewellery may not be eligible for return unless it arrives damaged, defective, or incorrect, subject to applicable consumer protection laws.

5. Exchanges (Domestic Orders)

Exchange requests must be raised within 3 days of delivery and are subject to review and approval. Please contact us before sending any item back.

6. Return Shipping

Please contact our team for return instructions before dispatching a product back to us. Any applicable return shipping charges will be communicated during the return process, subject to the reason for return and applicable law.

7. How to Request a Return or Refund

To raise a request, visit our Contact Us page and provide:

  • Your order number.
  • The reason for the return or refund.
  • A continuous, unedited unboxing video.
  • Clear photographs of the item and the issue.

Our team will review your request and guide you through the next steps.

8. Contact Us

For return, exchange, or refund assistance, please contact Tanusha Jewels through our Contact Us page.

Thank you for shopping with Tanusha Jewels. We appreciate your trust and the opportunity to help resolve any concerns with your order.

Team Tanusha Jewels ♡